Case Help and Tracking / How to Create a Case or Complaint
How to Create a Case or Complaint
Updated: 2026-06-15 05:26:54
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How to Create a Case or Complaint
A case can be created from the public complaint form, the portal, the assistant, or by an authorized staff member inside the studio.
- Open the complaint or case form.
- Choose whether the case is personal or corporate if the form asks.
- Provide your identity or contact details when required.
- Enter a clear subject and description.
- Select the complaint type and sub complaint type where available.
- Add service domain details if the form uses them.
- Attach supporting files if you have evidence or documents.
- Review the consent notice and submit.
After submission, the system creates a case reference number. Keep this number because it is used for tracking and follow-up.